Dear All,
The newly elected Mahagun Mascot RWA Officers are going to discuss on the common issues with the Management of the Mahagun India Pvt. Ltd. as well as CSK Facility Management Pvt. Ltd. this coming Saturday. I have consolidated many issues here and requesting you all to please let me know the issues if I am missing anything.
Maintenance/CSK Related Issues:
1. Security: There is security lack on each tower, lift, entry/exit point. This has caused several incidents of unwanted vehicles driving through the society. Outsiders can easily enter to the society premises. In addition, security guards are not trained on whom to prevent entry for. Guards are usually not present at late night and/or early morning and don't check, if labors are using the lift reserved for the residents. Guards should be given training for - What to do in case of fire and fire alarm gets activated? What to do in case someone stuck into lift? Guards should have keys to Electric/Fire alarm shafts, so that in case of emergency they can cut the electric supply immediately.
2. Intercom: The intercom (phone) is not working properly. The intercom is also not provided to the security guards working on each tower. The emergency intercom system button in the lifts is not functional. Intercom goes offline on electric-shutdown. This is serious issue. The intercom system should be up and running.
· Complaint redressal system:
· Numbering system
· Intercom in Lifts
· UPS for intercom has being provided.
3. Water leakage in basements: The parking area is flooded with water all the time, water is flowing in through pillars, shafts etc.
4. Cleaning: The cleaning service is not good. You can visit the site to see this in passage area or any common area.
5. Mosquitoes Smocking: It is never happened but it should be there on a regular basis to stop mosquitoes breeding and to avoid the Malaria in the society premises.
6. Safety: The common electric meter room and shaft area should be kept closed, as it may be dangerous for children.
7. Water point for Car Wash: There is some water tap in-front of each tower but there is no water supply. We requested to provide the water supply to these water taps so that we can wash our car.
8. Press Man (Laundry Man): There should be a place where the Press-Man/Laundry Man can sit and we can avail the facility.
9. There is lot of debris in-front of Romano and Valencia Tower (Park Facing) which results in lot of dust in the flat of these two towers. It is also very dangerous in terms of Fire. Can you please remove this ASAP and start beautification of the exteriors?
10. Electricity/Power Backup selling and approved distribution detail: In the Possession Agreement signed by us with Mahagun, under the section 'Agreement of Pre-Payment Energy Metering System', on page 3 - Section 8(i) as below:
It clearly mentions two cases as:
i) In case a flat owner uses power backup for amount less than equal to Rs. 100, it should be reimbursed at the end of the month. For example: I have consumed power backup amounting to Rs. 70 only in the month of Feb, then on 1st March I should get these Rs. 70 credited back to my account as I have already paid in excess as Rs. 100 (as part of daily fixed charges).
ii) In case a flat owner uses power backup for amount more than Rs. 100, then Rs. 100 should be reimbursed at the end of month. For example: I have consumed power backup amounting to Rs. 150 only in the month of Feb, then on 1st March I should get these Rs. 100 credited back to my account as I have already paid in as Rs. 100 (as part of daily fixed charges).
Note: Both the examples above are considering sanctioned power backup of 1 KVA only for larger loads the equations would change accordingly. In fact for larger loads the amount eligible for reimbursement would be much higher! But this isn't happening yet and Rs. 100/KVA of sanctioned power backup load, we are paying as part of fixed charges is going to drain. Hence I would appreciate if we could take this up and give a clear picture in front of the resident.
11. To verify the load requirement and distribution structure on power backup: We would like to know how Mahagun and CSK is planning to tackle this situation. We should have a clear picture on paper to understand the engineering behind it and its effectiveness as summers are creeping in and let's expect a high summer this time. Every society members has AC's installed in their flats & they will start running them in full swing during the total summer period.
As per our past experience, it was an immense problem that during the peak hours when most of the ACs will be running, the power back-up system often fails to take load resulting in power failure, low voltage, frequent trips & damage / burning of underlying cables and after all the lifts don't run. As a result, there was no light in our flats during the cut hours on frequent basis. To my believe every individual will then feel the frustration, coming out of their flats, breaking maintenance offices, fighting among ourselves & creating a mess. As a proactive approach, we should have the control on the situation.
12. Should renting-out to Student and Bachelors be allowed? What are the guidelines of the CSK Facility Management on this?
13. Should commercial activities be popularized and allowed within the society? What are the guidelines of the CSK Facility Management on this?
14. Should School Cab or other vehicle be allowed in the society premises? What are the guidelines of the CSK Facility Management on this? Can we implement the Visitor Token System for every vehicle in the society who doesn't have Car Stickers? Can we implement the I-Card System for the vendors who are working wooden work, Iron work, Press Man, Car Washer etc.?
15. To verify the load requirement and distribution structure on power backup. Can we get the printed invoice for our electric consumption?
16. Electricity/Power Backup selling and approved distribution detail.
17. Need to define the Communication channel between CSK and MMRWA.
18. Recovery of Service Tax as per the finance budget announced for 2012-13.
19. Need to define the rate of Car Wash, Cloth Wash, Servant (Kaam Waali), Carpenters (Wooden Work) and provide a list of the entire vendors who are involved in these activities including Wooden/Iron work vendors. That rate will be defined after discussing with these vendors and the same will be pasted on the Notice Board as well so that no one will be paying high and no one will be cheated. I came to know that someone is paying less and someone is paying high. MMRWA has some information that Aman/Arif Wooden Work Vendor has cheated many resident in past and still they are active in this society and searching the work.
20. Currently any notice which is related to MMRWA is pasting on the Notice Board with the help of CSK people. The Maintenance Team should also take the approval from MMRWA while putting any notice on the notice board. None of the rules will be imposed to the resident without informing MMRWA.
21. Need to understand the status of the Horticulture, Plantation, and Beautification of the society.
22. Sinking fund usage, justification on proper usage of maintenance charges, Contracts with vendors related to AMC / Cleaning / Plumbing / Electric / Horticulture / Guards etc.
23. Opening of Gate-1. What is the timeline?
24. Power back up charge break up & daily 12 to 15 hours power cuts issue. Why should we pay Rs. 100 as fixed charge / KVA, sinking fund is given to maintenance for AMC. CSK should provide the complete break up on the charges of power back up to every residence in writing, any change in any element in break up should be informed prior to residents & to be implemented after approval.
Mahagun Related Issues:
1. No Sitting Bench in the Green Area
2. Speed Breakers is required with signage of 20 KMPH
3. Water Softening Plant: The water softening is not functional and the residents requested to show the test report from the quality team. I tested the water and got the 662 as a TDS report which is not suitable to wash the utensils even.
4. Wi-Fi Installation: Wi-Fi has still not installed in the society which was committed in the builder's broachers.
5. Club-House Completion Date: Despite the payment made for club membership, no clubhouse is being made/provided. As separate application has been submitted to the Mahagun Management and we will get a reply on this.
6. Wall Grilling with thorny wire: The height of the wall in-front of the CREMA and CATENIA towers is not too high. It should be high and should have some thorny wire so that no one can jump inside the society easily.
7. Badminton/ Tennis / Basketball courts: The badminton court is ready but has not been started for the residents yet. It requires enough light also so that the resident can use it in night as well.
8. IGL Gas Pipeline: The NOC for IGL Gas Pipeline has not been granted by Mahagun yet. May we know the objection for not giving the NOC to IGL officers for IGL Gas Pipeline?
9. Visitor's Parking Area inside the Society: As per our knowledge, there is no single parking allotted for the visitor inside the society. Please let us know the accurate information on this. Some open parking is required for the visitors as well.
10. Allotment letter of parking area to the flat owners: We don't have any proof for the parking space <XYZ> allotted to any flat owner. So we need a parking allotment letter so that we can show it to the someone, if anyone park his/her vehicle to that particular parking space.
11. There is a bigger plot inside the society premises which is not owned by Mahagun yet nearer to Valencia Tower in the Park. What is the reason for now owning it?
Feel free to call me, if you need any clarification from my side. Hope for the best.
Thanks & Regards,
Raj Kumar Raju
Cell# 9811922379
President, Mahagun Mascot RWA
Crossings Republik, NH-24
Ghaziabad (Uttar Pradesh)
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