I am in Romano tower since February, only one lift is working since then which is used by resident as well labor ,we have complain more than 30 times and every time we got reply that it will take 2 or 3 days for other lift to be in working condition , however the lift which is working shake badly that when u come out u will feel dizziness, and collide on 10th floor with some internal object and I have talked with OTIS member regarding the close lift on which he told that mahagun is not paying for Parts which need to be replaced(around 4-5 lak) and told it will take 5 days to replace part as soon as clear the payment
And
Regarding Nuisance Created BY Resident just imagine the scenario
U came from Office late night(around 3:30 because of night shift) u find lift is not working and go to ur floor by using Valencia tower lift(Which is regular process most of the time lift not works during night at Romano) , u have to be at airport by 10:30 and when u got up in morning u found no water on tap( u did't read the notice board because it was on ground (still it is in same place in Romano),in that case should guard not inform us regarding it??) when u call Maintenance no body pick up the phone and when u are ready to go to Maintenance office u have to wait for lift for 15-20 min( because labor are boarding and de-boarding their raw material ) when u reach Maintenance they replay same answer as they used to and when u asked to take action right now somebody from Maintenance said in front of your wife "JAO MAHAGUN SE COMPLATION KARO YAHA AB KOI COMPLATION KI TO MAI GOLI MAR DUNGA MAI GHAZIABAD KA BAHUT BADA GUNDA HU DEKHTA HU KI TUM LOG IS FLAT ME KAISE RAHTE HO" and moreover he Cut the power supply for same flat
So this is the real scenario which happen to my Friend
Now Rajkumar ji I want your comment on this how to handle these type of situation , where we all came to live peacefully with our family we all are educated and professional
Regards
Dhiraj Tiwari
Date: 2nd May 2012
To,
The Director,
CSK Facility Management Pvt. Ltd.
Sub: Nuisance Created between a Resident and CSK Maintenance Team
Dear Sir,
The purpose of this correspondence is to address the recent issue of clash by one of our respectable resident from Romano Tower with CSK Team due to in-appropriate and repetitive bad service of lift resulting family members of fellow resident got stuck for long time.
This was very frustrating for resident whose own family members (being wife, child and parents (as stated by the resident that his father is already a heart patient) are getting stuck into the lift with no accessibility to outside world; Being repetitive in nature and no solution from CSK Facility Management to solve it took/resulted into a clash with CSK Maintenance Team. The total incident of fight/abusive talk was very unfortunate and should not happen in future again.
Hereby, after listening to the both parties (fellow resident and CSK Team) under common platform together, MMRWA is stating that this act from both sides are not desired, not acceptable and not supported. I already informed the entire residents that if there is any common issue in the society premises, we have a platform called "MMRWA" and we will discuss the issue in a GBM and will tackle these issues in a proper way. If anyone is trying to resolve the issues in another way, the MMRWA will never support it. However, this is one of the unfortunate instances, looking forward to work together for the betterment and upbringing of this society.
Please let me know if you have any question.
Regards,
President
Mahagun Mascot RWA (MMRWA)
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