Maintenance/CSK Related Issues:
1. Security: There are many security lacks on each tower, lift, entry/exit point. This has caused several incidents of unwanted vehicles driving through the society. Outsiders can easily enter to the society premises. In addition, security guards are not trained on whom to prevent entry for. Guards are usually not present at late night and/or early morning and don't check who is coming and going. Guards should be given training for - What to do in case of fire and fire alarm gets activated? What to do in case someone stuck into lift? Guards should have keys to Electric/Fire alarm shafts, so that in case of emergency they can cut the electric supply immediately.
2. Safety: The common electric meter room and shaft area should be kept closed, as it may be dangerous for children.
3. Intercom: The intercom (phone) is not working properly. The emergency intercom system buttons in the lifts are not functional for many towers. The intercoms should be installed immediately as soon as a resident takes possession. The intercom system should always be up and running.
· Complaint redressal system should be there in place
· Intercom should be connected with UPS so that we use Intercom once power goes off.
4. Water leakage in the basements: The parking area is flooded with water all the time, water is flowing in through pillars, shafts etc. It can see seen nearer to Crema Tower lift in B1.
5. Cleaning: The cleaning service is not good. You can visit the site to see the passage area, common and shaft area, Basement parking area etc. The supervisor needs to check it regularly and CSK needs to monitor it periodically.
6. We have noticed water is draining out from the shaft area near the entrance gate of Catania block which gives very bad picture of society.
7. There is lot of debris in-front of Romano and Valencia Tower (Park Facing) which results in lot of dust in the flat of these two towers. It is also very dangerous in terms of Fire. Can you please remove this ASAP and start beautification of the exteriors?
8. Regular Mosquitoes Smocking: It is never happened but it should be there on a regular basis to stop mosquitoes breeding and to avoid the Malaria in the society premises.
9. Recovery of Service Tax as per the finance budget announced for FY 2012-13.
10. Electricity/Power Backup selling and approved distribution detail: In the Possession Agreement signed by us with Mahagun, under the section 'Agreement of Pre-Payment Energy Metering System', on page 3 - Section 8(i).
11. To verify the load requirement and distribution structure on power backup: We would like to know how Mahagun and CSK is planning to tackle this situation. We should have a clear picture on paper to understand the engineering behind it and its effectiveness as summers are creeping in and let's expect a high summer this time. Every society members has AC's installed in their flats & they will start running them in full swing during the total summer period.
As per our past experience, it was an immense problem that during the peak hours when most of the ACs will be running, the power back-up system often fails to take load resulting in power failure, low voltage, frequent trips & damage / burning of underlying cables and after all the lifts don't run. As a result, there was no light in our flats during the cut hours on frequent basis. To my believe every individual will then feel the frustration, coming out of their flats, breaking maintenance offices, fighting among ourselves & creating a mess. As a proactive approach, we should have the control on the situation.
12. Power back up charge break up & daily 12 to 15 hours power cuts issue. Why should we pay Rs. 100 as fixed charge / KVA, sinking fund is given to maintenance for AMC. CSK should provide the complete break up on the charges of power back up to every residence in writing, any change in any element in break up should be informed prior to residents & to be implemented after approval.
13. Electricity/Power Backup selling and approved distribution detail.
14. To verify the load requirement and distribution structure on power backup. Can we get the printed invoice for our electric consumption?
15. Sinking fund usage, justification on proper usage of maintenance charges, Contracts with vendors related to AMC / Cleaning / Plumbing / Electric / Horticulture / Guards etc.
16. Should commercial activities be popularized and allowed within the society? What are the guidelines of the CSK Facility Management on this?
17. Should renting-out to Student and Bachelors be allowed? What are the guidelines of the CSK Facility Management on this?
18. Should School Cab or other vehicle be allowed in the society premises? What are the guidelines of the CSK Facility Management on this? Can we implement the Visitor Token System for every vehicle in the society who doesn't have Car Stickers? Can we implement the I-Card System for the vendors who are working wooden work, Iron work, Press Man, Car Washer etc.?
19. Need to define the Communication channel between CSK and MMRWA.
20. Need to define the rate of Car Wash, Cloth Wash, Servant (Kaam Waali), Carpenters (Wooden Work) and provide a list of the entire vendors who are involved in these activities including Wooden/Iron work vendors. That rate will be defined after discussing with these vendors and the same will be pasted on the Notice Board as well so that no one will be paying high and no one will be cheated. I came to know that someone is paying less and someone is paying high. MMRWA has some information that Aman/Arif Wooden Work Vendor has cheated many resident in past and still they are active in this society and searching the work.
21. Currently any notice which is related to MMRWA is pasting on the Notice Board with the help of CSK people. The Maintenance Team should also take the approval from MMRWA while putting any notice on the notice board. None of the rules will be imposed to the resident without informing MMRWA.
22. Need to understand the status of the Horticulture, Plantation, and Beautification of the society.
23. Press Man (Laundry Man): There should be a place where the Press-Man/Laundry Man can sit and we can avail the facility.
24. Water point for Car Wash: There is some water tap in-front of each tower but there is no water supply. We requested to provide the water supply to these water taps so that we can wash our car.
Mahagun Related Issues:
1. No Sitting Bench in the Green Area
2. Speed Breakers is required with signage of 20 KMPH
3. Water Softening Plant: The water softening is not functional and the residents requested to show the test report from the quality team. I tested the water and got the 662 as a TDS report which is not suitable to wash the utensils even.
4. Water Tank Cleaning: The water tank should clean periodically but it is not happening regularly.
5. Wi-Fi Installation: Wi-Fi has still not installed in the society which was committed in the builder's broachers.
6. Club-House Completion Date: Despite the payment made for club membership, no clubhouse is being made/provided. As separate application has been submitted to the Mahagun Management but we don't have any reply on this yet.
7. Wall Grilling with thorny wire: The height of the wall in-front of the CREMA and CATENIA towers is not too high. It should be high and should have some thorny wire so that no one can jump inside the society easily.
8. Badminton/ Tennis / Basketball courts: The badminton court is ready but has not been started for the residents yet. It also requires enough light also so that the resident can use it in night as well.
9. IGL Gas Pipeline: The NOC for IGL Gas Pipeline has not been granted by Mahagun Builder yet. May we know the objection for not giving the NOC to IGL officers for IGL Gas Pipeline?
10. Visitor's Parking Area inside the Society: As per our knowledge, there is no single parking allotted for the visitor's inside the society. Please let us know the accurate information on this as we need some space where visitors can park their vehicle.
11. Letterbox for each flat owner: The letterbox should be provided with Lock-N-Key to each flat owner.
12. Allotment letter of parking area to the flat owners: We don't have any proof for the parking space <XYZ> allotted to any flat owner. So we need a parking allotment letter so that we can show it to the someone, if anyone park his/her vehicle to that particular parking space.
13. Disputed Land: There is a bigger plot inside the society premises which is not owned by Mahagun yet nearer to the Valencia/Romano Tower in the Park. What is the reason for now owning it? What is the timeline to get it done?
14. Warranty of the Items: What is the process to get items under warranty replaced in case of problems such as Fan, Video Door Phone, etc. Who will take care it - CSK or Mahagun or Resident? Is there any timeline for it? Please setup some process and guidelines for the same.
15. Power load: Why it is compulsion from Mahagun side that for 2BHK, 6KVA is fixed and for 3BHK, 7.5KVA is fixed? If someone wants less power load, is there any option?
16. Maintenance Charge: If the flat is not ready after paying the entire outstanding amount by the allottee, why CSK is demanding maintenance charge from back date. There should be clarity, after finishing entire flat with owner satisfaction and after providing keys of the flat then only CSK is entitled to demand for maintenance charges. Please setup some process in the place.
17. Open Parking Area in the Park: There should not be any open car parking in Park area surrounded by towers. In this way, we can increase the green area and also kids can play safely. Mahagun has reduced green area (population wise, very small green area is there). As we can find some area behind Cream/Catania Towers they have fixed up for open car parking of central park area. It should not be there. Please clarify to the resident with the reality.
18. What is the timeline for opening the Gate-1?
Dear Mascotians,
This is just to inform you all that we, the Executive Body of MMRWA was called in a meeting with CSK & Mahagun Management on last Saturday (21st April 2012) and the meeting was very good. We discussed openly on many issues which is already enclosed with this mail. Please find it. The MoM and the timeline of the completion will also be circulated very soon. We will see the result/output from tomorrow onwards.
Few organizational structure has also been changed keeping these issues in the mind in Mahagun as well as CSK Management. In Mahagun, Mr. Rajeev Srivastava (GM, Operations) will be looking into the operations so that the these issues will be resolved as soon as possible. Few more persons have been joined - Mr. Kuldeep who will look into these issues on site.
In CSK, Mr. Upendra Singh has been joined a Estate Manager and Mr. Anand has been joined to look into the supervision on many ongoing CSK related issues such as Cleaning, Safety & Security, etc.
We will keep our follow-up in future as well so that the enclosed issues will be resolved as soon possible. Other updates will be shared on mail as well as on portal/blog so that you all will be updated with the current status.
Please feel free to call me or write me, if you have any question.
Raj Kumar Raju
President, Mahagun Mascot RWA
Mobile# 9811922379
Ghaziabad
Sent from my iPad
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