24x7 with landline no. other than TTPL I/Com no.
On 4/10/12, RAJ KUMAR RAJU <rajubanka@gmail.com> wrote:
> Dear Amit,
>
> The Emergency Contact number has been pasted in the Notice Board so it is
> fine for us. Hope it will solve our problem.
>
> *Regards,*
> *Raj Kumar Raju
> *
> On Tue, Apr 10, 2012 at 11:48 AM, AMIT GUPTA <amitg1275@gmail.com> wrote:
>
>> Hi Raju
>>
>> Regarding the emergency contact no in Lifts, I have not seen any emergency
>> contact no's given in Bettina Tower lift.
>> Kindly open this point again.
>>
>> Thanks
>> Amit
>>
>> On Tue, Apr 10, 2012 at 2:25 AM, RAJ KUMAR RAJU
>> <rajubanka@gmail.com>wrote:
>>
>>> File Ref: MMRWA/GZB/Revenue/11
>>>
>>>
>>>
>>> Date: 10th April 2012
>>>
>>> Dear Mr. Giri,
>>>
>>>
>>>
>>> Thanks for your reply. In continuation of my last mail, I would like to
>>> inform you that only few maintenance issues have been resolved as of now
>>> and still there are many issues for which you promised to complete it by
>>> 31
>>> st March 2012. We need your immediate intervention on the issues which
>>> has not been resolved yet.
>>>
>>>
>>>
>>> *Status of the Maintenance/CSK related issues:*
>>>
>>> *Issues Completed:* The following issues have been resolved and closed
>>> now. Thanks and appreciated for resolving these issues finally.
>>>
>>> 1. *Lifts:* Most of the lifts have problems which have primarily
>>> arisen due to movement of construction material by the builder or not
>>> handed over to the builder by OTIS (Lift manufacturing company). The lift
>>> immediately stops once power goes down. It takes more than 10 minutes
>>> once
>>> the power goes off and if someone is inside the lift, has not access to
>>> contact outsiders or security guards. The test reports are also not
>>> pasted
>>> inside the lifts. <*Current Status: *It has been completed now.
>>> Appreciated for your team's effort.>
>>>
>>>
>>>
>>> 2. *Access to Car Parking/Parking Stickers:* The path to parking
>>> slots is mostly blocked by construction material and equipment lying
>>> haphazardly. The paths are not even clearly marked for ways to drive,
>>> exit
>>> etc. The Parking stickers have also not provided to all the residents who
>>> is living inside the society. So, outsider's vehicle can't be detected.*
>>> *Also, there should be public display of un-allotted parking space. In
>>> past, it is observed that maintenance office has provided wrong
>>> information
>>> about the same. <*Reply from Madan Giri (GM, Operation – CSK Facility
>>> Management Pvt. Ltd.) on 31st March 2012:* We are perusing with the
>>> construction department and they have assured that they will clear the
>>> access at the earliest. Parking stickers has been provided to all the
>>> residents who are living inside the society. However, new residents are
>>> being shifting on regular basis, thus, it may appear that the few
>>> vehicles
>>> are without the stickers. The issue of stickers to the new comers
>>> resident
>>> is in under progress. The maintenance office does not have the list of
>>> un-allotted parking as Mahagun alone has the rights of allotment of
>>> parking.> <*Current Status: *It is partially completed. Appreciated for
>>> your effort.>
>>>
>>>
>>>
>>> 3. *Helpdesk Number:* We requested to provide the helpdesk number so
>>> that they incase of any issue in the flat/society, the residents can call
>>> on this number and can log the complaint. Currently we don't have any
>>> direct number where we call to register the complaint. We currently have
>>> only two modes – (a) Call using Intercom (b) Call on the Estate Number's
>>> mobile number. <*Reply from Madan Giri (GM, Operation – CSK Facility
>>> Management Pvt. Ltd.) on 31st March 2012:* Intercom number of the
>>> maintenance office is available with all the residents and also mobile
>>> numbers of Estate Manager and Asst. Estate Manager.> <*Current Status:
>>> *It
>>> is already closed.>
>>>
>>> * *
>>>
>>> 4. *Emergency Contact Number inside the Lifts:* All lifts should
>>> have emergency contact number displayed inside the list. This list should
>>> include mobile numbers of important maintenance official*. *<*Current
>>> Status: *It is already done.>
>>>
>>>
>>>
>>> 5. *No infrastructure for Security Guards (Table, Chair, Intercom,
>>> and Register etc.): *<*Current Status:* It has been provided.>
>>>
>>>
>>>
>>> 6. *Notice Board: *<*Current Status: *It has been provided now but
>>> the cover/net used in the notice board is not suitable as we can't read
>>> the
>>> notice, if the door is closed. It needs to be replaced with good quality
>>> glass or other visible net/cover.>
>>>
>>>
>>>
>>> 7. *Dustbins: *<*Current Status: *It has been provided.>
>>>
>>>
>>>
>>> 8. *Letter Box:* Each tower should have a locked Letter box set for
>>> each flat owner*. *<*Current Status:* As per K. P. Singh, it has
>>> provided and will be installed within a week. Appreciated for providing
>>> it.>
>>>
>>> *Issues Already Under Discussion: *
>>>
>>> 9. *Security: *There is security lack on each tower, lift, entry/exit
>>> point. This has caused several incidents of unwanted vehicles driving
>>> through the society. Outsiders can easily enter to the society premises.
>>> In
>>> addition, security guards are not trained on whom to prevent entry for.
>>> Guards are usually not present at late night and/or early morning and
>>> don't
>>> check, if labors are using the lift reserved for the residents. Guards
>>> should be given training for - What to do in case of fire and fire alarm
>>> gets activated? What to do in case someone stuck into lift? Guards should
>>> have keys to Electric/Fire alarm shafts, so that in case of emergency
>>> they
>>> can cut the electric supply immediately. <*Reply from Madan Giri (GM,
>>> Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012:* The
>>> Manager Training has been instructed for trained the security staff.
>>> The program for the same will be intimate to security
>>> supervisor/maintenance office for their education of FIRE, LIFT, ENTRY &
>>> EXIT and security aspect of the society. The same has been started in the
>>> phase manner to educate them up to the expectation.> <*Current Status:
>>> *There
>>> is no progress on this. We still have many security lacks. None of the
>>> security guards have been trained on the Fire Extinguishers then how we
>>> can
>>> rely on other safety related issues. We currently had a fire issues
>>> incident in Catania Tower and there were no Fire Extinguishers at the
>>> ground floor and the guard/supervisors never informed about this. This
>>> cannot be tolerated by the residents at the cost of the health.>
>>>
>>> * *
>>>
>>> 10. *Intercom: *The intercom (phone) is not working properly. The
>>> intercom is also not provided to the security guards working on each
>>> tower.
>>> The emergency intercom system button in the lifts is not functional.
>>> Intercom goes offline on electric-shutdown. This is serious issue. The
>>> intercom system should be up and running. <*Reply from Madan Giri (GM,
>>> Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012:* The
>>> meeting held with TTPL director but the MoM for the same is still awaited
>>> and as soon as we received the same will be forwarded to you. However,
>>> main
>>> points covered in the meeting. The points covered in the meeting are:
>>>
>>> a. Complaint redressal system: It has been agreed that the one person
>>> from TTPL will always be available in maintenance office for the
>>> immediate
>>> attention. <*Current Status:* There is no satisfactory result on this as
>>> well. Maintenance people never informed that one person will always be
>>> available in the maintenance office. Please share the name and the
>>> contact
>>> details of the TTPL person available in the maintenance office.>
>>>
>>> b. Numbering system: They have promised that the according to Flat number
>>> will be made available by 31st March 2012. <*Current Status:* The
>>> deadline of 31st March 2012 has already been passed and we don't have
>>> any change in the Intercom Numbering System.>
>>>
>>> c. Intercom in Lifts: The work is in progress with the help of OTIS and
>>> four blocks had been provided. Balance will be made available shortly.
>>> <*Current
>>> Status: *Still the intercom inside the lifts is not working.>
>>>
>>> d. UPS for intercom has being provided.> <*Current Status: *Not working
>>> at all.>
>>>
>>>
>>>
>>> 11. *Water leakage in basements:* The parking area is flooded with
>>> water all the time, water is flowing in through pillars, shafts etc.
>>> <*Reply
>>> from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31
>>> st March 2012:* This is job of construction, however, we are in touch
>>> with the project in-charge of construction and the same is in under
>>> progress.>
>>>
>>> <*Current Status:* Still you can see the water leakage in the basements.
>>> It needs to be cleaned on a daily basis.>
>>>
>>>
>>>
>>> 12. *Safety: *The common electric meter room and shaft area should be
>>> kept closed, as it may be dangerous for children.* *<*Reply from Madan
>>> Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March
>>> 2012:* All the shaft have been locked, only when there is a problem it
>>> is being opened. However, we are in touch with the construction
>>> department
>>> not allow any unauthorized person to access for the shaft.>
>>>
>>> <Current Status: Still the electric meter room and shaft area is open and
>>> it is dangerous for children. Despite of much follow-up maintenance team
>>> is
>>> not taking care of it. Please do the needful as soon as possible.>
>>>
>>>
>>>
>>> 13. *Water point for Car Wash:* There is some water tap in-front of
>>> each tower but there is no water supply. We requested to provide the
>>> water
>>> supply to these water taps so that we can wash our car. <*Reply from
>>> Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on
>>> 31stMarch 2012:
>>> * It is under consideration.>
>>>
>>> <*Current Status:* We are still waiting for the solution on this issue
>>> as it is the demand of the residents because there is too much of dusting
>>> here in the society due to the development work which is already in
>>> progress now.>
>>>
>>> * *
>>>
>>> 14. *Press Man (Laundry Man): *There should be a place where the
>>> Press-Man/Laundry Man can sit and we can avail the facility. <*Reply
>>> from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31
>>> st March 2012:* It is under discussion with crossing republic and
>>> suitable reply will be given.> <*Current Status:* We are still waiting
>>> for the solution on this issue. This is the demand of the residents.>
>>>
>>> *New Issues Observed: *
>>>
>>> 15. There is lot of debris in-front of Romano and Valencia Tower (Park
>>> Facing) which results in lot of dust in the flat of these two towers. Can
>>> you please remove this ASAP and start beautification of the exteriors?
>>>
>>>
>>>
>>> 16. Electricity/Power Backup selling and approved distribution detail:
>>> In the Possession Agreement signed by us with Mahagun, under the section
>>> *'Agreement of Pre-Payment Energy Metering System'*, on page 3 - Section
>>> 8(i) as below:
>>>
>>> It clearly mentions two cases as:
>>>
>>>
>>>
>>> 1) In case a flat owner uses power backup for amount less than equal to
>>> Rs. 100, it should be reimbursed at the end of the month. For example: I
>>> have consumed power backup amounting to Rs. 70 only in the month of Feb,
>>> then on 1st March I should get these Rs. 70 credited back to my account
>>> as I have already paid in excess as Rs. 100 (as part of daily fixed
>>> charges).
>>>
>>>
>>>
>>> 2) In case a flat owner uses power backup for amount more than Rs. 100,
>>> then Rs. 100 should be reimbursed at the end of month. For example: I
>>> have consumed power backup amounting to Rs. 150 only in the month of Feb,
>>> then on 1st March I should get these Rs. 100 credited back to my account
>>> as I have already paid in as Rs. 100 (as part of daily fixed charges).
>>>
>>> * *
>>>
>>> *Note: *Both the examples above are considering sanctioned power backup
>>> of 1 KVA only for larger loads the equations would change accordingly. In
>>> fact for larger loads the amount eligible for reimbursement would be much
>>> higher!
>>>
>>>
>>>
>>> But this isn't happening yet and Rs. 100/KVA of sanctioned power backup
>>> load, we are paying as part of fixed charges is going to drain. Hence I
>>> would appreciate if we could take this up and give a clear picture in
>>> front
>>> of the resident.
>>>
>>> * *
>>>
>>> 17. *To verify the load requirement and distribution structure on power
>>> backup:* We would like to know how Mahagun and CSK is planning to tackle
>>> this situation. We should have a clear picture on paper to understand the
>>> engineering behind it and its effectiveness as summers are creeping in
>>> and
>>> let's expect a high summer this time. Every society members has AC's
>>> installed in their flats & they will start running them in full swing
>>> during the total summer period.
>>>
>>> * *
>>>
>>> As per our past experience, it was an immense problem that during the
>>> peak hours when most of the ACs will be running, the power back-up system
>>> often fails to take load resulting in power failure, low voltage,
>>> frequent
>>> trips & damage / burning of underlying cables and after all the lifts
>>> don't
>>> run. As a result, there was no light in our flats during the cut hours on
>>> frequent basis. To my believe every individual will then feel the
>>> frustration, coming out of their flats, breaking maintenance offices,
>>> fighting among ourselves & creating a mess. As a proactive approach, we
>>> should have the control on the situation. Our first agenda over
>>> everything
>>> is to
>>>
>>>
>>>
>>> *Status of the Builder/Mahagun:* We never received the reply on the
>>> issues which lies under Mahagun Builder. Let us know why there is no
>>> reply/status on these issues yet.
>>>
>>> * *
>>>
>>> *Issues Already Under Discussion:***
>>>
>>> 1. *No Sitting Bench in the Green Area: *<*Current Status:* It has
>>> not been provided yet.>
>>>
>>>
>>>
>>> 2. *Speed Breakers: *<*Current Status:* Despite of your commitment,
>>> it still has not been provided yet. This is immediately required with
>>> signage of the Speed Limit of 20 KMPH.>
>>>
>>>
>>>
>>> 3. *Water Softening Plant: *The water softening is not functional
>>> and the residents requested to show the test report from the quality
>>> team.
>>> <*Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt.
>>> Ltd.) on 31st March 2012:* It is functional and the test report on
>>> monthly basis will made available in the Maintenance Office.>
>>>
>>> <*Current Status: *I tested my water from kitchen tap, and the TDS
>>> report was 662 which is not suitable for cleaning the utensils. We need
>>> the
>>> test report on monthly basis.>
>>>
>>>
>>>
>>> 4. *Wi-Fi Installation: *Wi-Fi has still not installed in the
>>> society which was committed in the builder's broachers. <*Current Status:
>>> * As per Mr. Sharma, he will give us the timeframe once it will be
>>> provided. But we are still waiting your response on this. Please provide
>>> your response on this ASAP.>
>>>
>>> * *
>>>
>>> 5. *Club-House Completion Date: *Despite the payment made for club
>>> membership, no clubhouse is being made/provided. As separate application
>>> has been submitted to the Mahagun Management and we will get a reply on
>>> this. <*Current Status:* As per Mr. Sharma, he will give us the
>>> timeframe once the club will be ready for general use. But we are still
>>> waiting your response on this. Please provide your response on this
>>> ASAP.>
>>>
>>> * *
>>>
>>> 6. *Wall Grilling with thorny wire: *The height of the wall in-front
>>> of the CREMA and CATENIA towers is not too high. It should be high and
>>> should have some thorny wire so that no one can jump inside the society
>>> easily. <*Current Status:* As per Mr. Sharma, he will visit the society
>>> this week and will decide whether it is required or not. We need the
>>> latest
>>> decision on this.>
>>>
>>> * *
>>>
>>> 7. *Badminton/ Tennis / Basketball courts: *The badminton court is
>>> ready but has not been started for the residents yet*. *<*Current
>>> Status: *As per Mr. Sharma, he will let us know about the status about
>>> the same ASAP. The residents wanted to use this so please keep us posted
>>> with the status when it will be handed over to the residents.>
>>>
>>> *New Issues Observed:***
>>>
>>> *8. **IGL Gas Pipeline: *The NOC for IGL Gas Pipeline has not been
>>> granted by Mahagun yet. May we know the objection for not giving the NOC
>>> to
>>> IGL officers for IGL Gas Pipeline?**
>>>
>>>
>>>
>>> *9. **Visitor's Parking Area inside the Society:* As per our
>>> knowledge, there is no single parking allotted for the visitor inside the
>>> society. Please let us know the accurate information on this. Some open
>>> parking is required for the visitors as well.**
>>>
>>>
>>>
>>> *10. **Allotment letter of parking area to the flat owners: *We don't
>>> have any proof for the parking space *<XYZ>* allotted to any flat owner.
>>> So we need a parking allotment letter so that we can show it to the
>>> someone, if anyone park his/her vehicle to that particular parking space.
>>> **
>>>
>>> *Thanks & Regards,*
>>>
>>> * *
>>>
>>> *Raj Kumar Raju*
>>>
>>> *President, Mahagun Mascot RWA*
>>>
>>> *(Cell# 9811922379)*
>>>
>>> *Crossings Republik Township, Ghaziabad (U.P.)*
>>>
>>>
>>> ----------------------------------------------------------------------------------------------------------------------------------
>>> On Sat, Mar 31, 2012 at 11:13 PM, madan giiri <
>>> madan.giri@cskservices.co.in> wrote:
>>>
>>>> Dear Mr. Raju,****
>>>>
>>>> ** **
>>>>
>>>> Please refer your mail sent on 21st March 2012.****
>>>>
>>>> Sorry for delayed reply.****
>>>>
>>>> The point wise reply is given below:-****
>>>>
>>>> ** **
>>>>
>>>> **1. **SECURITY:- The Manager Training has been instructed for
>>>> trained the security staff. The program for the same will be intimate
>>>> to
>>>> security supervisor/maintenance office for their education of FIRE,
>>>> LIFT,
>>>> ENTRY & EXIT and security aspect of the society. The same the same has
>>>> been
>>>> started in the phase manner to educate them up to the expectation.****
>>>>
>>>> **2. **INTERCOM:- Meeting held with TTPL director but the MOM
>>>> for the same is still awaited and as soon as we received the same will
>>>> be
>>>> forwarded to you. However, main points covered in the meeting. The
>>>> points
>>>> covered in the meeting are:- ****
>>>>
>>>> **a. **Complaint redressal system:- It has been agreed that the
>>>> one person from TTPL will always be available in maintenance office for
>>>> the
>>>> immediate attention.****
>>>>
>>>> **b. **Numbering system:- they have promised that the according to
>>>> Flat number will be made available by 31st March 2012.****
>>>>
>>>> **c. **Intercom in Lifts:- The work is in progress with the help
>>>> of OTIS and four blocks had been provided. Balance will be made
>>>> available
>>>> shortly.****
>>>>
>>>> **d. **UPS for intercom has being provided. ****
>>>>
>>>> **3. **LIFTs:- Thanks for appreciating the team efforts.****
>>>>
>>>> **4. **ACCESS TO CAR PARKING/PARKING STICKERS:- We are perusing
>>>> with the construction department and they have assured that they will
>>>> clear
>>>> the access at the earliest. Parking stickers has been provided to all
>>>> the
>>>> residents who are living inside the society. However, new residents are
>>>> being shifting on regular basis, thus, it may appear that the few
>>>> vehicles
>>>> are without the stickers. The issue of stickers to the new comers
>>>> resident
>>>> is in under progress. The maintenance office does not have the list of
>>>> un
>>>> allotted parking as Mahagun alone has the rights of allotment of
>>>> parking.
>>>> ****
>>>>
>>>> **5. **WATER LEAKAGE IN BASEMENTs:- This is job of construction,
>>>> however, we are in touch with the project in charge of construction and
>>>> the
>>>> same is in under progress. ****
>>>>
>>>> **6. **SAFETY:- All the shaft have been locked, only when there
>>>> is a problem it is being opened. However, we are in touch with the
>>>> construction department not allow any unauthorized person to access for
>>>> the
>>>> shaft.****
>>>>
>>>> **7. **HELPDESK NUMBER:- Intercom number of the maintenance
>>>> office is available with all the residents and also mobile numbers of
>>>> Estate Manager and asst Estate Manager.****
>>>>
>>>> **8. **WATER POINT FOR CAR WASH:- It is under consideration.****
>>>>
>>>> **9. **PRESS MAN (LAUNDRY MAN):- It is under discussion with
>>>> crossing republic and suitable reply will be given.****
>>>>
>>>> **10. **WATER TREATMENT PLANT:- It is functional and the test report
>>>> on monthly basis will made available in the Maintenance Office.****
>>>>
>>>> ** **
>>>>
>>>> ** **
>>>>
>>>> *Thanks and Regards,*
>>>>
>>>> For *CSK Facility Management Services Pvt Ltd*****
>>>>
>>>> ****
>>>>
>>>> *Madan Giri
>>>> General Manager (Operations)
>>>> Cell # 8860081838, 9958567707*****
>>>>
>>>> ** **
>>>>
>>>
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