File Ref: MMRWA/GZB/Revenue/11
Date: 10th April 2012
Dear Mr. Giri,
Thanks for your reply. In continuation of my last mail, I would like to inform you that only few maintenance issues have been resolved as of now and still there are many issues for which you promised to complete it by 31st March 2012. We need your immediate intervention on the issues which has not been resolved yet.
Status of the Maintenance/CSK related issues:
Issues Completed: The following issues have been resolved and closed now. Thanks and appreciated for resolving these issues finally.
1. Lifts: Most of the lifts have problems which have primarily arisen due to movement of construction material by the builder or not handed over to the builder by OTIS (Lift manufacturing company). The lift immediately stops once power goes down. It takes more than 10 minutes once the power goes off and if someone is inside the lift, has not access to contact outsiders or security guards. The test reports are also not pasted inside the lifts. <Current Status: It has been completed now. Appreciated for your team's effort.>
2. Access to Car Parking/Parking Stickers: The path to parking slots is mostly blocked by construction material and equipment lying haphazardly. The paths are not even clearly marked for ways to drive, exit etc. The Parking stickers have also not provided to all the residents who is living inside the society. So, outsider's vehicle can't be detected. Also, there should be public display of un-allotted parking space. In past, it is observed that maintenance office has provided wrong information about the same. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: We are perusing with the construction department and they have assured that they will clear the access at the earliest. Parking stickers has been provided to all the residents who are living inside the society. However, new residents are being shifting on regular basis, thus, it may appear that the few vehicles are without the stickers. The issue of stickers to the new comers resident is in under progress. The maintenance office does not have the list of un-allotted parking as Mahagun alone has the rights of allotment of parking.> <Current Status: It is partially completed. Appreciated for your effort.>
3. Helpdesk Number: We requested to provide the helpdesk number so that they incase of any issue in the flat/society, the residents can call on this number and can log the complaint. Currently we don't have any direct number where we call to register the complaint. We currently have only two modes – (a) Call using Intercom (b) Call on the Estate Number's mobile number. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: Intercom number of the maintenance office is available with all the residents and also mobile numbers of Estate Manager and Asst. Estate Manager.> <Current Status: It is already closed.>
4. Emergency Contact Number inside the Lifts: All lifts should have emergency contact number displayed inside the list. This list should include mobile numbers of important maintenance official. <Current Status: It is already done.>
5. No infrastructure for Security Guards (Table, Chair, Intercom, and Register etc.): <Current Status: It has been provided.>
6. Notice Board: <Current Status: It has been provided now but the cover/net used in the notice board is not suitable as we can't read the notice, if the door is closed. It needs to be replaced with good quality glass or other visible net/cover.>
7. Dustbins: <Current Status: It has been provided.>
8. Letter Box: Each tower should have a locked Letter box set for each flat owner. <Current Status: As per K. P. Singh, it has provided and will be installed within a week. Appreciated for providing it.>
Issues Already Under Discussion:
9. Security: There is security lack on each tower, lift, entry/exit point. This has caused several incidents of unwanted vehicles driving through the society. Outsiders can easily enter to the society premises. In addition, security guards are not trained on whom to prevent entry for. Guards are usually not present at late night and/or early morning and don't check, if labors are using the lift reserved for the residents. Guards should be given training for - What to do in case of fire and fire alarm gets activated? What to do in case someone stuck into lift? Guards should have keys to Electric/Fire alarm shafts, so that in case of emergency they can cut the electric supply immediately. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: The Manager Training has been instructed for trained the security staff. The program for the same will be intimate to security supervisor/maintenance office for their education of FIRE, LIFT, ENTRY & EXIT and security aspect of the society. The same has been started in the phase manner to educate them up to the expectation.> <Current Status: There is no progress on this. We still have many security lacks. None of the security guards have been trained on the Fire Extinguishers then how we can rely on other safety related issues. We currently had a fire issues incident in Catania Tower and there were no Fire Extinguishers at the ground floor and the guard/supervisors never informed about this. This cannot be tolerated by the residents at the cost of the health.>
10. Intercom: The intercom (phone) is not working properly. The intercom is also not provided to the security guards working on each tower. The emergency intercom system button in the lifts is not functional. Intercom goes offline on electric-shutdown. This is serious issue. The intercom system should be up and running. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: The meeting held with TTPL director but the MoM for the same is still awaited and as soon as we received the same will be forwarded to you. However, main points covered in the meeting. The points covered in the meeting are:
a. Complaint redressal system: It has been agreed that the one person from TTPL will always be available in maintenance office for the immediate attention. <Current Status: There is no satisfactory result on this as well. Maintenance people never informed that one person will always be available in the maintenance office. Please share the name and the contact details of the TTPL person available in the maintenance office.>
b. Numbering system: They have promised that the according to Flat number will be made available by 31st March 2012. <Current Status: The deadline of 31st March 2012 has already been passed and we don't have any change in the Intercom Numbering System.>
c. Intercom in Lifts: The work is in progress with the help of OTIS and four blocks had been provided. Balance will be made available shortly. <Current Status: Still the intercom inside the lifts is not working.>
d. UPS for intercom has being provided.> <Current Status: Not working at all.>
11. Water leakage in basements: The parking area is flooded with water all the time, water is flowing in through pillars, shafts etc. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: This is job of construction, however, we are in touch with the project in-charge of construction and the same is in under progress.>
<Current Status: Still you can see the water leakage in the basements. It needs to be cleaned on a daily basis.>
12. Safety: The common electric meter room and shaft area should be kept closed, as it may be dangerous for children. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: All the shaft have been locked, only when there is a problem it is being opened. However, we are in touch with the construction department not allow any unauthorized person to access for the shaft.>
<Current Status: Still the electric meter room and shaft area is open and it is dangerous for children. Despite of much follow-up maintenance team is not taking care of it. Please do the needful as soon as possible.>
13. Water point for Car Wash: There is some water tap in-front of each tower but there is no water supply. We requested to provide the water supply to these water taps so that we can wash our car. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: It is under consideration.>
<Current Status: We are still waiting for the solution on this issue as it is the demand of the residents because there is too much of dusting here in the society due to the development work which is already in progress now.>
14. Press Man (Laundry Man): There should be a place where the Press-Man/Laundry Man can sit and we can avail the facility. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: It is under discussion with crossing republic and suitable reply will be given.> <Current Status: We are still waiting for the solution on this issue. This is the demand of the residents.>
New Issues Observed:
15. There is lot of debris in-front of Romano and Valencia Tower (Park Facing) which results in lot of dust in the flat of these two towers. Can you please remove this ASAP and start beautification of the exteriors?
16. Electricity/Power Backup selling and approved distribution detail: In the Possession Agreement signed by us with Mahagun, under the section 'Agreement of Pre-Payment Energy Metering System', on page 3 - Section 8(i) as below:
It clearly mentions two cases as:
1) In case a flat owner uses power backup for amount less than equal to Rs. 100, it should be reimbursed at the end of the month. For example: I have consumed power backup amounting to Rs. 70 only in the month of Feb, then on 1st March I should get these Rs. 70 credited back to my account as I have already paid in excess as Rs. 100 (as part of daily fixed charges).
2) In case a flat owner uses power backup for amount more than Rs. 100, then Rs. 100 should be reimbursed at the end of month. For example: I have consumed power backup amounting to Rs. 150 only in the month of Feb, then on 1st March I should get these Rs. 100 credited back to my account as I have already paid in as Rs. 100 (as part of daily fixed charges).
Note: Both the examples above are considering sanctioned power backup of 1 KVA only for larger loads the equations would change accordingly. In fact for larger loads the amount eligible for reimbursement would be much higher!
But this isn't happening yet and Rs. 100/KVA of sanctioned power backup load, we are paying as part of fixed charges is going to drain. Hence I would appreciate if we could take this up and give a clear picture in front of the resident.
17. To verify the load requirement and distribution structure on power backup: We would like to know how Mahagun and CSK is planning to tackle this situation. We should have a clear picture on paper to understand the engineering behind it and its effectiveness as summers are creeping in and let's expect a high summer this time. Every society members has AC's installed in their flats & they will start running them in full swing during the total summer period.
As per our past experience, it was an immense problem that during the peak hours when most of the ACs will be running, the power back-up system often fails to take load resulting in power failure, low voltage, frequent trips & damage / burning of underlying cables and after all the lifts don't run. As a result, there was no light in our flats during the cut hours on frequent basis. To my believe every individual will then feel the frustration, coming out of their flats, breaking maintenance offices, fighting among ourselves & creating a mess. As a proactive approach, we should have the control on the situation. Our first agenda over everything is to
Status of the Builder/Mahagun: We never received the reply on the issues which lies under Mahagun Builder. Let us know why there is no reply/status on these issues yet.
Issues Already Under Discussion:
1. No Sitting Bench in the Green Area: <Current Status: It has not been provided yet.>
2. Speed Breakers: <Current Status: Despite of your commitment, it still has not been provided yet. This is immediately required with signage of the Speed Limit of 20 KMPH.>
3. Water Softening Plant: The water softening is not functional and the residents requested to show the test report from the quality team. <Reply from Madan Giri (GM, Operation – CSK Facility Management Pvt. Ltd.) on 31st March 2012: It is functional and the test report on monthly basis will made available in the Maintenance Office.>
<Current Status: I tested my water from kitchen tap, and the TDS report was 662 which is not suitable for cleaning the utensils. We need the test report on monthly basis.>
4. Wi-Fi Installation: Wi-Fi has still not installed in the society which was committed in the builder's broachers. <Current Status: As per Mr. Sharma, he will give us the timeframe once it will be provided. But we are still waiting your response on this. Please provide your response on this ASAP.>
5. Club-House Completion Date: Despite the payment made for club membership, no clubhouse is being made/provided. As separate application has been submitted to the Mahagun Management and we will get a reply on this. <Current Status: As per Mr. Sharma, he will give us the timeframe once the club will be ready for general use. But we are still waiting your response on this. Please provide your response on this ASAP.>
6. Wall Grilling with thorny wire: The height of the wall in-front of the CREMA and CATENIA towers is not too high. It should be high and should have some thorny wire so that no one can jump inside the society easily. <Current Status: As per Mr. Sharma, he will visit the society this week and will decide whether it is required or not. We need the latest decision on this.>
7. Badminton/ Tennis / Basketball courts: The badminton court is ready but has not been started for the residents yet. <Current Status: As per Mr. Sharma, he will let us know about the status about the same ASAP. The residents wanted to use this so please keep us posted with the status when it will be handed over to the residents.>
New Issues Observed:
8. IGL Gas Pipeline: The NOC for IGL Gas Pipeline has not been granted by Mahagun yet. May we know the objection for not giving the NOC to IGL officers for IGL Gas Pipeline?
9. Visitor's Parking Area inside the Society: As per our knowledge, there is no single parking allotted for the visitor inside the society. Please let us know the accurate information on this. Some open parking is required for the visitors as well.
10. Allotment letter of parking area to the flat owners: We don't have any proof for the parking space <XYZ> allotted to any flat owner. So we need a parking allotment letter so that we can show it to the someone, if anyone park his/her vehicle to that particular parking space.
Thanks & Regards,
Raj Kumar Raju
President, Mahagun Mascot RWA
(Cell# 9811922379)
Crossings Republik Township, Ghaziabad (U.P.)
----------------------------------------------------------------------------------------------------------------------------------On Sat, Mar 31, 2012 at 11:13 PM, madan giiri <madan.giri@cskservices.co.in> wrote:
Dear Mr. Raju,
Please refer your mail sent on 21st March 2012.
Sorry for delayed reply.
The point wise reply is given below:-
1. SECURITY:- The Manager Training has been instructed for trained the security staff. The program for the same will be intimate to security supervisor/maintenance office for their education of FIRE, LIFT, ENTRY & EXIT and security aspect of the society. The same the same has been started in the phase manner to educate them up to the expectation.
2. INTERCOM:- Meeting held with TTPL director but the MOM for the same is still awaited and as soon as we received the same will be forwarded to you. However, main points covered in the meeting. The points covered in the meeting are:-
a. Complaint redressal system:- It has been agreed that the one person from TTPL will always be available in maintenance office for the immediate attention.
b. Numbering system:- they have promised that the according to Flat number will be made available by 31st March 2012.
c. Intercom in Lifts:- The work is in progress with the help of OTIS and four blocks had been provided. Balance will be made available shortly.
d. UPS for intercom has being provided.
3. LIFTs:- Thanks for appreciating the team efforts.
4. ACCESS TO CAR PARKING/PARKING STICKERS:- We are perusing with the construction department and they have assured that they will clear the access at the earliest. Parking stickers has been provided to all the residents who are living inside the society. However, new residents are being shifting on regular basis, thus, it may appear that the few vehicles are without the stickers. The issue of stickers to the new comers resident is in under progress. The maintenance office does not have the list of un allotted parking as Mahagun alone has the rights of allotment of parking.
5. WATER LEAKAGE IN BASEMENTs:- This is job of construction, however, we are in touch with the project in charge of construction and the same is in under progress.
6. SAFETY:- All the shaft have been locked, only when there is a problem it is being opened. However, we are in touch with the construction department not allow any unauthorized person to access for the shaft.
7. HELPDESK NUMBER:- Intercom number of the maintenance office is available with all the residents and also mobile numbers of Estate Manager and asst Estate Manager.
8. WATER POINT FOR CAR WASH:- It is under consideration.
9. PRESS MAN (LAUNDRY MAN):- It is under discussion with crossing republic and suitable reply will be given.
10. WATER TREATMENT PLANT:- It is functional and the test report on monthly basis will made available in the Maintenance Office.
Thanks and Regards,
For CSK Facility Management Services Pvt Ltd
Madan Giri
General Manager (Operations)
Cell # 8860081838, 9958567707
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