Its really appreciable ..
-GD
On Feb 13, 2:42 pm, RAJ KUMAR RAJU <rajuba...@gmail.com> wrote:
> In continuation of my last mail, I would like to inform you all that a team
> of 15 Mahagun Mascot Residents visited to the corporate office of CSK
> Facility Management (Sec-63, Noida) and we had a very good meeting with CA
> Mayank Aggarwal, the Director (CSK Facility Management Pvt. Ltd.) in the
> presence of Madan Giri, the General Manager (Operations), Mr. Veerpal, the
> Co-ordinator, Mr. K. P. Singh, the Estate Manager and Mr. Yash Choudhary,
> the Asst. Estate Manager. We put our issues on the desk and they agreed
> that there are many issues in the Mascot society and they committed to
> resolve these issues within two weeks. They also shared the escalation
> chart for any issues which I will share with you all in another mail.
>
> There are some issues, which are not in the scope of CSK Facility
> Management however Mr. Aggarwal will follow-up with the Mahagun Management
> to resolve it. So after the meeting with CSK Facility Management, we all
> went to Mahagun office (Sec-63, Noida) and meet with Mr. S. C. Sharma, the
> Asst. Vice President – Commercial, Mr. Manoj Saxena, the Asst. General
> Manager (Legal), Mr. Prem Girola and Ms. Needhi. They also assured that the
> issues which are related to Mahagun Builder will be resolved within a week
> and they will keep us updated with the status soon.
>
> The following are the timeline of the maintenance issues (Mr. Mayank
> Aggarwal, CSK Facility Management is looking into these issues):
>
> 1. *Security: *There is security lack on each tower, lift, entry/exit
> point. This has caused several incidents of unwanted vehicles driving
> through the society. Outsiders can easily enter to the society premises. In
> addition, security guards are not trained on whom to prevent entry for.
> Guards are usually not present at late night and/or early morning and don't
> check, if labours are using the lift reserved for the residents. Guards
> should be given training for - What to do in case of fire and fire alarm
> gets activated? What to do in case someone stuck into lift? Guards should
> have keys to Electric/Fire alarm shafts, so that in case of emergency they
> can cut the electric supply immediately. <Current Status: As per Mr.
> Aggarwal, it will be completed within a week.>
>
> * *
>
> 2. *Intercom: *The intercom (phone) is not working properly. The
> intercom is also not provided to the security guards working on each tower.
> The emergency intercom system button in the lifts are not functional. Intercom
> goes offline on electric-shutdown. This is serious issue. The intercom
> system should be up and running. <Current Status: The Director, Mr.
> Aggarwal will have a meeting with the Director of the TTPL Company and will
> try to fix the issues ASAP otherwise they will ask Mahagun to discontinue
> the services from TTPL and they will try to call any other telecom company
> like Airtel etc. We have to wait for 2 weeks for complete resolution of
> this issue. They will keep us posted with the status after the meeting with
> TTPL Director.>
>
> 3. *Lifts:* Most of the lifts have problems which have primarily arisen
> due to movement of construction material by the builder or not handed over
> to the builder by OTIS (Lift manufacturing company). The lift immediately
> stops once power goes down. It takes more than 10 minutes once the power
> goes off and if someone is inside the lift, has not access to contact
> outsiders or security guards. The test reports are also not pasted inside
> the lifts. <Current Status: As per Mr. Aggarwal, it will be completed
> within a week.>
>
> 4. *Access to Car Parking/Parking Stickers:* The path to parking slots
> is mostly blocked by construction material and equipment lying haphazardly.
> The paths are not even clearly marked for ways to drive, exit etc. The
> Parking stickers have also not provided to all the residents who is living
> inside the society. So, outsider's vehicle can't be detected.* *Also, there
> should be public display of un-allotted parking space. In past, it is
> observed that maintenance office has provided wrong information about the
> same. <Current Status: As per Mr. Aggarwal, the underground parking will be
> ready from 15th Feb 2012 and the residents can park their vehicles in B1
> and B2 basements. There will be security guards and they will take care of
> our vehicles.>
>
> 5. *Water leakage in basements:* The parking area is flooded with water
> all the time, water is flowing in through pillars, shafts etc.* *<Current
> Status: As per Mr. Aggarwal, it will be cleaned by 14th Feb 2012.>
>
> 6. *Emergency Contact Number inside the Lifts:* All lift should have
> emergency contact number displayed inside the list. This list should
> include mobile numbers of important maintenance official*.** <Current
> Status: It is already done.>*
>
> 7. *Safety: *The common electric meter room and shaft area should be
> kept closed, as it may be dangerous for children.* *<Current Status: It
> will be done in next 1 week.>
>
> The following are the timeline of the Mahagun Builder's issues (Mr. S.C.
> Sharma is looking into these issues):
>
> 1. *No infrastructure for Security Guards, Notice Board, Dustbins,
> Sitting Bench in Green Area, Speed Breakers etc.: *Currently, these
> facilities are not there in the society*. *<As per Mr. Aggarwal, he will
> have a meeting with Mr. S.C. Sharma and the order has been placed to
> purchase the tables, chairs and other, etc. So it will take around 3 weeks.>
>
> 2. *Water Softening Plant: *The water softening is not functional and
> the residents requested to show the test report from the quality team. <Current
> Status: As per Mr. Aggarwal, he will discuss on this issue with the Mahagun
> Management and will keep us updated with the status.>
>
> * *
>
> 3. *Letter Box:* Each tower should have a locked Letter box set for
> each flat owner*.** *<Current Status: As per Mr. Aggarwal, only one letter
> box will be provided at the entrance of the gate where the entire letters
> will be dropped by the post-man or courier boy and later on the guard will
> distribute it on a daily basis. They will keep a record of the letters as
> well. It will be done in next 1 week.>
>
> * *
>
> 4. *Helpdesk Number:* We requested to provide the helpdesk number so
> that they incase of any issue in the flat/society, the residents can call
> on this number and can log the complaint. Currently we don't have any
> direct number where we call to register the complaint. We currently have
> only two modes – (a) Call using Intercom (b) Call on the Estate Number's
> mobile number. <Current Status: As per Mr. Aggarwal, he will keep us
> updated once the Intercom issues have been resolved.>
>
> * *
>
> 5. *Water point for Car Wash:* There is some water tap in-front of each
> tower but there is no water supply. We requested to provide the water
> supply to these water taps so that we can wash our car. <Current Status: As
> per Mr. Aggarwal, there will not be any water point because this will be
> misused by the car washer.>
>
> * *
>
> 6. *Press Man (Laundry Man): *There should be a place where the
> Press-Man/Laundry Man can sit and we can avail the facility. <Current
> Status: As per Mr. Aggarwal, he will not to do such activity due to
> security issue.>
>
> * *
>
> 7. *Wi-Fi Installation: *Wi-Fi has still not installed in the society
> which was committed in the builder's broachers. <Current Status: As per Mr.
> Sharma, he will give us the timeframe once it will be provided.>
>
> * *
>
> 8. *Club-House: *Despite the payment made for club membership, no
> clubhouse is being made/provided. As separate application has been
> submitted to the Mahagun Management and we will get a reply on this. <Current
> Status: As per Mr. Sharma, he will give us the timeframe once the club will
> be ready for general use.>
>
> * *
>
> 9. *Wall Grilling with thorny wire: *The height of the wall in-front of
> the Crema and Catenia towers is not too high. It should be high and should
> have some thorny wire so that no one can jump inside the society
> easily. <Current
> Status: As per Mr. Sharma, he will visit the society this week and will
> decide whether it is required or not.>
>
> * *
>
> 10. *Badminton/ Tennis / Basketball courts: *The badminton court is ready
> but has not been started for the residents yet*. *<As per Mr. Sharma, he
> will let us know about the status about the same ASAP.>
>
> * *
>
> *Thanks & Regards,*
>
> **
> *Raj Kumar Raju*
> *(Onbealf of the **Residents of Mahagun Mascot Society)*
> *Crossings Republik Township, Ghaziabad (U.P.)*
> *Mob# 9811922379*
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